PRIVACY POLICY
PRIVACY POLICY
Last updated: September 2026
Flo & Co Interiors Ltd respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use and protect your information when you visit or purchase from www.floandcointeriors.co.uk.
WHO WE ARE
Flo & Co Interiors Ltd
Thornton
York
YO42 4RZ
United Kingdom
Company number: 10824806
Email: info@floandcointeriors.co.uk
INFORMATION WE COLLECT
When you place an order, create an account, subscribe to our newsletter or contact us, we may collect:
• your name
• billing and delivery addresses
• email address and telephone number
• order and transaction information
• account information
• correspondence and information you provide when contacting us
Payment information is processed securely by our payment providers. We do not store your full payment-card details.
When you use our website, we may also collect technical information such as your IP address, browser and device information, pages viewed, referring websites and cookie or analytics data.
HOW WE USE YOUR INFORMATION
We may use your information to:
• process, deliver and manage your orders
• communicate with you about a purchase
• provide customer service and respond to enquiries
• prevent fraud and maintain website security
• improve our website and customer experience
• send marketing communications where you have chosen to receive them
• maintain appropriate business, accounting and tax records
• meet our legal and regulatory obligations
We process personal information where it is necessary to fulfil an order or contract, comply with a legal obligation, support our legitimate business interests or where you have given your consent.
SHARING YOUR INFORMATION
We only share personal information where it is reasonably necessary to operate our business, fulfil an order or comply with the law.
This may include:
• Shopify, which provides our ecommerce platform
• payment providers
• delivery and courier companies
• product suppliers and delivery partners fulfilling orders on our behalf
• email marketing, website and analytics providers
• professional advisers
• government, regulatory or law-enforcement authorities where legally required
Some service providers may process information outside the United Kingdom. Where this happens, we rely on appropriate legal safeguards for the transfer and protection of your information.
We do not sell your personal information.
COOKIES
Our website uses cookies and similar technologies to operate correctly, remember preferences, understand how visitors use the website and support relevant marketing.
You can manage your choices through the cookie controls provided on our website or through your browser settings. Disabling certain cookies may affect how parts of the website function.
MARKETING
We may send information about products, collections, offers and interiors inspiration where you have chosen to receive marketing from us.
You can unsubscribe at any time by using the unsubscribe link in an email or contacting info@floandcointeriors.co.uk.
YOUR RIGHTS
Under UK data-protection law, you may have the right to:
• access the personal information we hold about you
• ask us to correct inaccurate information
• request deletion of your information where appropriate
• object to or restrict certain uses of your information
• withdraw consent where processing is based on consent
• request that certain information is transferred to you or another organisation
To exercise your rights, please contact info@floandcointeriors.co.uk. We may need to confirm your identity before completing a request.
You also have the right to raise a concern with the Information Commissioner’s Office at www.ico.org.uk.
HOW LONG WE KEEP INFORMATION
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders and meeting legal, accounting and tax obligations.
DATA SECURITY
We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
No method of transmitting or storing information online is completely secure, but we work with trusted service providers and take reasonable steps to safeguard your information.
CHANGES TO THIS POLICY
We may update this policy to reflect changes in our business, services or legal obligations. The latest version will always be published on this page.
CONTACT US
For questions about this policy or how we use your information, please contact:
