TERMS & CONDITIONS
All prices are shown in UK pounds sterling and are inclusive of VAT at the current rate.
There is a single flat rate charge for postage of £4.95 for all orders. This postage charges apply to UK mainland only - for UK islands and international postage please contact us.
We aim to dispatch all orders within 3 - 5 working days, subject to stock availability. We will be in contact with you if there are any changes to this.
Please note - we try to be as environmentally friendly as possible and as such from time to time we reuse some packaging and boxes.
All orders are checked and packaged appropriately before dispatch, however once in the delivery network damages may occur beyond our control. In the unlikely event that you receive a damaged item please provide details and photographs and we can offer you a choice of an exchange or a refund.
If for any reason your order does not fulfill your expectations, please contact us to get a return reference and to arrange a refund within 5 days of delivery. We will offer an exchange or a refund provided the items are returned to us complete, in perfect condition, unused, unwashed and in the original packaging. We cannot offer an exchange or refund if this is not the case.
For all returns, except for faulty items, you are required to arrange and pay for the return of the items. Please repack the items carefully and include the return reference obtained from us when initiating your return. Please send to Flo & Co Interiors, Unit 3A Fold Court, Buttercrambe, York, YO41 1XU.
We cannot be responsible for return parcels lost in transit and highly recommend getting proof of posting when making a return.
Whilst we take every possible care to ensure that product descriptions and measurements on our website are correct, specifications are intended to give a general description and there may be slight variations in finish and colour due to the handmade nature of the item or the photographic purpose. If you have any queries regarding any product on the website then please don't hesitate to get in touch for clarification.
If the price or description is obviously in error, we reserve the right to limit Flo & Co Interiors' liability to the return of the money the customer has paid.
If you have any questions about your order then please contact us as soon as possible.